We know the first few weeks of any job can be daunting. You’ll no doubt have lots of questions about your new position but also lots of questions about many other matters such as: "Where do I park? "Where can I get coffee" and "When do I get paid?"
This online handbook is designed to answer some of your most pressing questions and to share some of the resources available to you as you commence your work journey with us.
You can also contact the friendly People & Capability team should you have any questions related to the induction process or your individual needs. Email peopleandcapability@windermere.org.au
Windermere is an independent community service organisation providing assistance to children, families and individuals across Victoria.
We:
We provide a range of services in the areas of:
Our services are primarily funded through government and by our generous donors.
The Practitioner Coaching Framework (PCF) guides our case management for consumers. The PCF allows us to use an evidence based approach to empower those we work with to make meaningful changes in their lives by identifying the challenges they face and developing their own solutions.
We, the employees of Windermere, are committed to creating an open, welcoming and inclusive environment through
Windermere is committed to equity & equality for consumers and employees, this by building diverse and inclusive services and work environments, where all peoples from Aboriginal & Torres Strait Islander, CALD, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy 2021-2024
Our current strategic plan theme is "Embedding what matters...
The connection, experience & impact".
Windermere promotes work-life balance by offering you provisions that foster a culture of flexibility, support and wellbeing.
As a valued member of the Windermere community, we invite you to save on your fuel and support your community each time you fill-up.
How it works
As a United Petroleum Rewards member, you receive a 2 cents per litre fuel discount every time you fill up and swipe your member card at a United Petroleum store. Windermere will also receive a 2 cent donation for every litre of fuel you purchase.
How to start saving
Register for the card online with Windermere as your nominated charity and the card will be posted to you. It’s free to join.
As a Windermere staff member, you can access Flare, an online platform and App that helps you save on everyday expenses like groceries, food, and fuel, as well as fashion, entertainment, travel, sport, health, and much more. Flare also provides access to Novated Leasing and Health Insurance, plus expert wellbeing content including Windermere specific benefits; Employee Assist Program and WOW TV.
On your desktop
Click 'Start exploring your benefits'
On your mobile
You are ready to explore the App!
For assistance on accessing Flare via LEAD contact the People & Capability team and for technical advice on using the App contact Flare via support@flarehr.com
Your direct manager will advise you of your expected hours of work, meal breaks and out of hours access in line with Windermere’s flexible way of working.
Standard office hours are between 9:00am to 5:06pm Monday to Friday.
Office opening hours at the following sites from Monday to Friday are:
All Windermere employees are paid on a fortnightly pay cycle, usually processed on a Wednesday. Your payslips can be accessed via our online portal, Connx.
As you are now working for a not for profit organisation, you are entitled (and encouraged) to access our salary packaging scheme. This enables you to reduce your overall taxable income so you pay less tax, and take home more of your pay.
Our salary packaging scheme is currently provided by AccessPay. To find out more simply speak with our payroll team, email payroll@windermere.org.au.
Know your benefits and how to maximise your entitlements
As staff you can book one on one consultation appointments regarding your salary packaging benefits. To book contact our salary packaging provider AccessPay call 1300 133 697.
You can discuss:
You can access free confidential wellbeing, coaching, and counselling delivered by our external provider, TELUS Health. See below for details on how to log into their website, who is eligible, and what services are available.
EAP can assist you with a wide range of personal and/or work related issues. These include:
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Contact Phone Number: |
1300 360 364 |
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Operating Hours: |
TELUS Health offers 24/7 support. Core Business Hours: 7:00am to 9:00pm Monday to Friday, Emergency support: 6:00am to 8:00am for telephone counselling services |
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After Hours Counselling: |
Provided via phone and video counselling for emergency support |
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Session Limits: |
For short term, solution focused counselling, up to 6 sessions for the presenting issue applies (usually 1 hour per session). Appropriate short term counselling, or referral will be provided for each other separate presenting issue not directly related to previous issues. |
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Who is eligible: |
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Service age limit: |
Depending on the nature for counselling services, TELUS Health offers support services from 8 years old to adults. |
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TELUS Health One app & website |
You can access a vast library of health and wellbeing resources at anytime from your preferred Android or iOS device by following the instructions below or go to https://one.telushealth.com (login details below) |
Call 1300 360 364
Username: windermerechildandfamilyservices
Password: Windermerechildandfamilyservices01
Download the TELUS Health One app today for convenient access to wellbeing support.
1. Download the free app on Android or iOS 0 simply search for TELUS Health One
2. Open the app, click on the 'Log in' and enter your shared log-in credentials.
You can access a library of health and wellbeing resources at anytime from your preferred Android or iOS device by following the instructions below or visit https://one.telushealth.com.
Our induction program involves two stages.
The workshop is your chance to meet the CEO, learn more about our values, hear from one of our service team managers and ask questions. Look out for your invitation to attend the face to face workshop which are scheduled throughout the year.
Your direct supervisor will work with you to induct you in to your specific work area and introduce you to your new colleagues.
Single mum Cally* had reached breaking point. Juggling 8 kids under 12, some with ADHD, partial blindness and mental health issues, Cally was then diagnosed with cancer. She fell into depression, unable to deal with day to day tasks.
To top it off, the family car, which she relied heavily on, had broken down. Thanks to our WING's program, urgent repairs were done getting the car back on the road, meaning Cally could now focus on her and her children's health.
Each fortnight your nominated amount will be deducted from your pre-tax salary; giving you a tax benefit and making an extraordinary difference to the lives of those we work with every day!
When you join WINGS, not only will you support children and families in need, you will also get the tax benefit immediately with all the paperwork done for you.
To join our WINGS program, simply complete the online form here. For more information please contact Payroll.
On site parking spots can be booked via Windermere’s booking system called Condeco
Toomah Community Centre is a Council run building which is staffed (including reception) by Windermere. The adjacent Lime Box Café shares the premises but is separately run.
Windermere offices are located at a number of sites across South Eastern Victoria.
Contact us for more details:
Phone: 1300 946 337 • info@windermere.org.au