Windermere makes sure that personal information about you is kept secure and used responsibly.
The type of information we may collect:
Why we collect your personal information:
How we collect your personal information:
You can choose not to provide your personal information or may just want to deal with us anonymously. However, we may not be able to provide you with the full level of service you expect.
Legal obligations and other privacy exceptions
We give access to personal information where we are permitted or obliged to do so by Commonwealth and Victorian law. For example, in some circumstances we will use or disclose personal information to react to unlawful activity, serious misconduct, or to reduce or prevent a serious threat to life, health or safety. We are obliged to cooperate with law enforcement bodies in some circumstances. We may disclose personal information when we receive a request that is authorised under law.
We also give statistical information about some of our services to government bodies as required under funding requirements. Such information is de-identified before it is provided.
Security of your personal information is important to us. Some of the security measures we use include:
Security risks are always changing, so we make sure we are vigilant in our efforts to protect your personal information.
How to access your personal information
If you ask us, we will usually give you access to the personal information we hold about you unless there are circumstances (under law) where to do so would unreasonably affect someone else's privacy or pose a serious threat to someone's life, health or safety.
You can ask for access to the personal information we hold on you by following the contact details below.
Quality of Personal Information
We aim to keep the personal information we hold about you accurate, up-to-date and complete. If you think our records need to be corrected, please call us on 1300 946 337.
How our Marketing team uses personal information
What de-identified information we collect from your online activity using cookies:
You can clear cookies and digital identifiers from your device by changing the security settings on your web browser. However, parts of our website may not work as they should.
Windermere may advertise by mail, phone, email, text, and online or digital.. We may use your information to send you advertising that is customised or relevant to your interests, characteristics or general location. This doesn't necessarily mean you'll get more advertising, it just means that the advertising that you see from Windermere will hopefully be more relevant to you.
You can opt out of receiving any marketing materials from us by following the instructions on the article you have received or by phoning our main switch.
Please note there are some types of marketing we can't control on an individual basis, like online ads that are not targeted specifically to you.Disable tracking
Parties we work with
Sometimes we may team up with other parties to offer services or products, such as an event. We value your trust and will only provide the personal information the other parties need to do their job. We will manage the relationship between you and the other parties we work with and will only provide them with your personal information with your consent. When we do disclose information to third parties we have arrangements that limit the use and disclosure of this information.
We sometimes work with third parties to provide services or conduct business. We limit third party access to your personal information and have strict controls that protect your information from unauthorised use or disclosure.
Access to personal information from overseas
Sometimes we may send your information overseas to offshore parties we are working with. These overseas companies may be involved in providing services like data distribution. We will only provide secure information that these parties need to do their job.
To protect your information from unauthorised use or disclosure we maintain strict controls that limit the access to and handling of your information.
Sometimes we may need to refer or sell overdue debts to debt collectors or other companies. If we do this, we will only give them secure access to the personal information needed to do their job.
Please let us know if you have any questions or concerns about this privacy statement or our practices. You can contact us by phoning our main switch or by mailing our head office.
You can find out more about our complaint process, how to lodge a complaint online as well as a list of other avenues for you to make a complaint if you choose.
We may amend this privacy statement from time to time if our practices change.
Reviewed: June 2019
Windermere is committed to equity & equality for consumers and employees, this by building diverse and inclusive services and work environments, where all peoples from Aboriginal & Torres Strait Islander, Culturally & Linguistically Diverse, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy 2021-2024. All forms of discrimination, including that based on race, culture, ethnicity, religion, age, disability, sexual orientation and gender identity, will not be tolerated. All employees, consumers and visitors are expected to behave in non-discriminatory ways.
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