Family Day Care is a flexible and affordable education and care option that is designed to meet your child's and your family's specific needs. Personalised care is provided in a small group setting in a nurturing and familiar home environment.
Our qualified educators are fully supported by Windermere ensuring they are kept up to date with training, regulations and legislation and compliance with the Early Years Framework.
As an approved and accredited service agency, Windermere provides full administration support to families including:
Absolutely. As the approved and registered family day care service provider it is our responsibility to recruit, train, support and manage our family day care educators. Together we must engage in the principles and practices of the Early Years Learning Framework (EYLF) and work within the requirements of the National Quality Framework (NQF).
This means educators must:
All of our educators undergo a number of home safety checks to ensure that their home meets the appropriate safety standards as set out in the governing regulations. Ongoing safety checks are also carried out during educator support visits.
If your Family Day Care educator (or someone in their house) becomes ill and your child cannot attend, we will endeavour to find you an alternative educator. If we cannot find an alternative educator, no fee is payable for the duration of the absence.
Where possible, our educators will always try to take leave at a time that is suitable to their families. We also provide a number of relief educators that may be available during this time.
Ensuring children eat a balanced and healthy diet (with plenty of fresh fruit, vegetables and water) is very important for their learning and wellbeing.
If meals or snacks are being provided please ensure you have advised the educator of any special dietary requirements.
A child’s behaviour is often the first and only way they know to communicate their needs. We know that providing children with positive early experiences really does give them a lifelong advantage so our educators are dedicated to:
Vaccination protects against infection, saves lives and protects those who are too young or too sick to be immunised. The risk of complications from childhood diseases like measles is much higher than the risks of vaccination.
If you haven't had your child immunised, we are unable to provide care for your child.
For more information visit health.vic.gov.au.
It's very important for your child's safety that we know when they arrive and leave, so please follow these simple steps. Let the staff/educator know:
And for your own safety, please check with an educator about parking options whilst dropping off or picking up your child.
Depending on the age of your child you should consider packing the following:
Please make sure everything is labelled clearly.
Please let us know if your child will be absent from scheduled bookings for any reason. When your child returns you will need to sign the attendance record to confirm their absence. It can be helpful to provide documentation to support absence days such as:
Please note you will still need to pay for absent days of any kind (i.e. public holidays) unless:
Full details are available in the separate Fee Booklet.
When a child is not in care due to illness, this is classified as an allowable absence (of which each child is entitled to 42 per year) and the usual fees apply.
Talking about the upcoming change in your child’s routine and role modelling positive feelings and expectations about the environment is important. So is taking things gradually. For example:
Regardless of the service option you choose, you should feel welcome to telephone or drop in during the day to see how your child is settling.
You can visit their website for more information.
Yes we do. Excursions are planned in the best interests of the children and for educational purposes. Before any outing we need your written permission and to provide you with an excursion plan outlining where your child is going, times and transport information including the anticipated route. Families are encouraged to join excursions when available
Windermere is committed to equity & equality for consumers and employees, this by building diverse and inclusive services and work environments, where all peoples from Aboriginal & Torres Strait Islander, Culturally & Linguistically Diverse, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy 2021-2024. All forms of discrimination, including that based on race, culture, ethnicity, religion, age, disability, sexual orientation and gender identity, will not be tolerated. All employees, consumers and visitors are expected to behave in non-discriminatory ways.
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