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Whether you wish to compliment us about something we have done well or make a complaint about something that could be improved, your feedback is very important in helping us improve our service and systems.
You can lodge a compliment or complaint by:
Download the Compliments & Complaints Brochure
Windermere are always interested in hearing from you in relation to your experience with us and things we can do to improve your service.
You can provide your feedback to us via the form on this page or phone us on 1300 946 337.
We love getting feedback and we take all of your feedback very seriously. We have detailed below the complaint process, how we respond to your feedback and how we manage any specific incidents. You can also contact the NDIS commission directly.
For complaints about NDIS funded supports and services
NDIS Quality and Safeguards Commission
1800 035 544
contactcentre@ndiscommission.gov.au
For complaints around your NDIS plan, plan reviews and process
NDIA Feedback and Complaints
1800 800 110
feedback@ndis.gov.au
For more information you can also visit NDIS Quality and Safeguards Commission.
48 Webb Street
Boonwurrung Country
Narre Warren, VIC 3805
Phone: 1300 946 337
Fax: (03) 9796 7650
Email: info@windermere.org.au
ABN: 63 066 828 936
Registered Charity Number: A0025460D
Donations greater than $2 are tax deductible for Australian tax payers.
Windermere is committed to protecting the safety and wellbeing of all children and young people.
Windermere is committed to equity, inclusion and belonging for consumers and employees, by building diverse and inclusive services and work environments, where all peoples from Aboriginal & Torres Strait Islander, Culturally & Linguistically Diverse, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy 2021-2024.
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