Face to face appointments currently suspended

In person/face-to-face appointments at both our metropolitan and regional offices, and outreach appointments are now suspended, unless you have been notified by one of our team.

Our staff will continue to work from home and support you in alternative ways. We are only temporarily suspending face to face appointments. We have not made this decision lightly and feel it is the most responsible thing to do. 

What happens now?

Should you have any in-person/face to face appointments scheduled, your case worker, if they haven’t already, will be in touch with you to make alternative arrangements.

We will continue to monitor the situation and take advice from the government and relevant authorities and keep you updated with any new information as it arises. Should you have any questions, concerns or need to contact any of our team please call 1300 946 337.

Childcare - Early Learning Centre and Family Day Care 

Our ELC and kindergarten in Frankston and Family Day Care services remain open.

There was an exposure at the ELC on Thursday 3 February, Friday 4 February and Tuesday 8 February when individuals attended the centre while unknowingly infected with COVID-19. Any families who attended the centre on this day are considered 'education contacts'.

If you do not have symptoms, you are able to continue to attend the ELC. It is encouraged to do a Rapid Antigen Test (RAT) each day for five days after notification of an exposure (however due to the difficulty in obtaining RATs, this is only encouraged).

If you do have symptoms, you must have an RAT or PCR test and quarantine until you receive your result. Some state testing sites can provide RAT kits for those who identify as an education contact. If you receive a positive result, isolate for seven days (no negative result is needed after seven days if there are no symptoms). If you receive a negative result, you can return to the ELC after providing evidence of the result.  

As always, we ask that if your child is displaying any signs of illness to please keep them home.

For more information about testing and isolation requirements for contacts, visit the Victorian Government Coronavirus Contacts Checklist webpage

Everyone's health and safety is our utmost priority and we have strict hygiene controls in place. 

Thank you for your understanding in this difficult time. We appreciate your patience and cooperation as we all work our way through this uncertainty.

Further Updates

We continue to monitor the advice from the government and relevant authorities and will review arrangements as appropriate.

All decisions shall be made with great consideration and in the interest of the health and wellbeing of the community, so we can return to our usual service delivery practices as soon as possible.

We appreciate your patience and cooperation as we all work our way through this uncertainty.

Should you have any questions, please do not hesitate to speak to one of our team on 1300 946 337.

Our capacity to take calls may be limited at times, so alternatively please email us at

Last updated: 10 February 2022

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