Posted on: 22/06/2018

Easing NDIS worries and finding the right support

When mum Olivia* first approached Windermere she was desperately worried she would be unable to ensure that her two sons received the NDIS supports they so urgently needed.

Olivia, who is sole carer for Harrison 17 and David 13, was apprehensive about developing their NDIS plans and being able to put them into action.

Although Harrison and David both have high care needs, they had been receiving just two hours of weekly support prior to the NDIS.

Windermere Support Coordinator Lisa Sheehan initially worked with the family to develop an NDIS plan that met their needs and goals. “It was about guiding them through the process, so they could understand what might best meet their needs and then achieving that for them,” said Lisa.

Both Harrison and David’s NDIS plans focussed on meeting their basic needs in ways that enhanced the independence and wellbeing of the entire family.

“Lisa was fantastic. She was also able to get on to things for me straight away,” says Olivia.

Prior to NDIS, Harrison, who has cerebral palsy, needed physical support from Olivia to transfer from bed to a wheelchair every day. He was unable to use a toilet without her assistance. Having a shower was an “impossible” luxury, as Olivia just didn’t have the physical strength to support him. Lisa ensured that access to the appropriate therapy and equipment was included in Harrison’s NDIS plan.

Since the implementation of this plan, for the first time Harrison is able to enjoy a shower and rely less on continence products. He is also able to transfer from his bed to a wheel chair and, with the right equipment, use a toilet more independently, with only a small amount of assistance. “It’s made life a lot easier and safer for us,” says Olivia.

David, Harrison’s younger brother, is non verbal and has a compulsion to eat non-food items. David’s NDIS plan allowed for therapy for eating and behavioural difficulties and the purchase of a device that assists him to communicate and interact better with others.

“Now the family has a clear NDIS plan they much more confident and happier,” says Lisa.

Prior to approaching Windermere Olivia had heard differing reports about the impact of the NDIS. However, the experience of her family has been positive and genuinely changed their situation for the better. “I would definitely recommend getting support coordination services for the NDIS,” she says. “Lisa has gone above and beyond to ensure we have got what we needed. She’s been extremely helpful in sorting out things for me so that I don’t have to worry as much or deal with trying to get things done,” says Olivia.

Windermere is a registered service provider under the National Disability Insurance Scheme (NDIS). To find out more about Windermere’s Support Coordination services talk to the team on 1300 946 337 or email


*Details have been changed to protect privacy

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