Victorian Storm Recovery Support Program

Have you experienced trauma, damage or loss as a result of the Victorian storms and floods in June 2021, October 2022 floods or February 2024 storms?

The Windermere Recovery Support program can provide support for people who have been affected by the June 2021 or February 2024 Victorian storms and floods or the October 2022 floods.

Recovery support caseworkers will work with you to help you navigate the various support services that may be available to you as a result of storm and flood damage. Support provided by caseworkers may include the following:

• An initial brief chat about your needs and what next steps might be appropriate.
• Information on how to access local services for additional support.
• Advocacy for priority access if required for your circumstances.
• Assistance with completing applications and paperwork required for a grant or financial claim processes with other organisations and government.
• Outreach visits by our staff with other services if this is helpful to your situation.

The case support service may be able to provide you with a small amount of brokerage support to respond to immediate financial needs. 

Storm Recovery Case Support staff will be able to direct and connect you to application processes for more comprehensive grants and other financial support processes.   

To enquire phone: 1800 560 760.

Who's it for

Community members living in any region impacted by the June 2021 storms, October 2022 floods or February 2024 Victorian storm and flood and 2019/2020 bushfires and Dec 2023 / February 2024 bushfire and storm events. In some local Government areas, Windermere will provide initial information and support and link community members to a local organisation that will journey with them during their recovery journey.

This service is for community members who have experienced one of the following as a result of the storm and flood event:

• loss of your home
• significant mental trauma
• physical trauma
• a loss of livelihood due to business loss.

If the above does not describe your situation, Windermere workers will consider each case on its merits.

Cost

No charge. This program is funded by the Commonwealth-State Disaster Recovery Funding Arrangements (DRFA) & the Victorian Government. 

Criteria

A recovery support worker will conduct an initial screening to determine your current situation and eligibility.

To access this program or find out more:

Phone 1800 560 760 between Monday – Friday, 8 am to 5 pm.

Or you can email stormrecovery@windermere.org.au.

This program is jointly funded by the Commonwealth-State Disaster Recovery Funding Arrangements (DRFA) & the Victorian Government.

Compliments & Complaints

We like receiving feedback about our services because it helps us improve what we do.

Whether you would like to pay us a compliment or make a complaint we encourage you to tell us what's on your mind.